FAQs - Hotel Henri NYC | Your NYC Hotel Stay Guide

Thank you for visiting our website located at www.hotelhenriny.com  (the “Site”) and for your interest in Hotel Henri NY (sometimes hereinafter referred to as “Hotel”, “we”, “us”, or “our”). As a condition of using this Site we require that you agree to each of the terms and conditions of use and notices stated below (the “Terms”). If you do not agree to these Terms without modification, please discontinue use of this Site.

The content and information displayed on this Site (“Hotel Information”) is the property of Hotel and/or other parties. You agree that downloading, reproducing, or transmitting Hotel Information is strictly prohibited (except to the extent conducted for non-commercial individual use).

This Site may contain or reference trademarks, patents, copyrighted materials, trade secrets, technologies, products, processes or other proprietary rights of Hotel and/or other parties. You are not granted any license to use or right in any such trademarks, patents, copyrighted materials, trade secrets, technologies, products, processes and other proprietary rights of Hotel and/or other parties.

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ALL HOTEL INFORMATION AND ANY OTHER INFORMATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT. HOTEL MAKES NO WARRANTY, REPRESENTATION OR CONDITION WITH RESPECT TO THE SITE, INCLUDING BUT NOT LIMITED TO, THE QUALITY, EFFECTIVENESS, REPUTATION AND OTHER CHARACTERISTICS OF THE SITE. ANY CONTENT DOWNLOADED FROM OR OTHERWISE ACCESSED THROUGH THE SITE IS ACCESSED AT YOUR OWN RISK, AND YOU SHALL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY OR PERSON, INCLUDING, BUT NOT LIMITED TO, YOUR COMPUTER SYSTEM AND ANY DEVICE YOU USE TO ACCESS OUR SITE, OR ANY OTHER LOSS THAT RESULTS FROM ACCESSING SUCH CONTENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM OR THROUGH THE SITE OR WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. HOTEL MAKES NO WARRANTY, REPRESENTATION OR CONDITION THAT: (1) THIS SITE OR HOTEL INFORMATION WILL MEET YOUR REQUIREMENTS; (2) YOUR USE OF THIS SITE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; (3) THE RESULTS THAT MAY BE OBTAINED FROM USE OF THIS SITE WILL BE ACCURATE OR RELIABLE; OR (4) ANY ERRORS IN ON THIS SITE WILL BE CORRECTED. NEITHER US NOR ANY OF OUR SUBSIDIARIES, AFFILIATES, AGENTS, REPRESENTATIVES OR LICENSORS (THE “HOTEL PARTIES”) SHALL BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSS OR INJURY OR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR SIMILAR DAMAGES ARISING OUT OF YOUR ACCESS OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THIS SITE OR ANY MATERIALS, OPINIONS OR RECOMMENDATIONS OF THIRD PARTIES ON THIS SITE. THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OUR LIABILITY IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW. YOU HEREBY RELEASE AND WAIVE ANY AND ALL CLAIMS AGAINST US AND THE HOTEL PARTIES ARISING DIRECTLY OR INDIRECTLY OUT OF YOUR USE OF THIS SITE. If you are a California resident, you hereby waive California Civil Code Section 1542, which states, “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor.”

Subject to our privacy policy as relates to personally identifiable information, with respect to all communications you make to Hotel regarding Hotel Information, including but not limited to feedback, questions, comments, suggestions and the like that you provide on the Site, e-mail, text messages, telephone or social media: (a) you shall have no right of confidentiality in your communications and Hotel shall have no obligation to protect your communications from disclosure; (b) Hotel shall be free to reproduce, use, disclose and distribute your communications to others without limitation; and (c) Hotel shall be free to use any ideas, concepts, know-how, content or techniques contained in your communications for any purpose whatsoever, including but not limited to the development, production and marketing of products and services that incorporate such information.

Hotel reserves the right to make changes, corrections, cancellations and/or improvements to Hotel Information and to the products and programs described in such information, at any time without notice, including after confirmation of a transaction.

Hotel is a company domiciled in the United States and is prohibited from providing services to certain “prohibited persons” that are government officials or residents of certain embargoed countries, or other individuals whose names are published on lists maintained by United States government agencies.

This Site may contain links to external websites not controlled by us. We are not responsible for the terms of use or privacy practices and data collection policies for third party sites.  You should consult the terms of use and privacy policies of those sites for details.  In addition, because

Hotel has no control over such websites and resources, you acknowledge and agree that Hotel is not responsible for the availability of such external websites or resources, and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such websites or resources.

Any disputes arising out of or related to the Site shall be governed by and construed and enforced in accordance with the laws of the State of New York.

We may update these Terms from time to time. By using the Site, you (on behalf of yourself and your organization, if applicable) are expressly agreeing to the terms and conditions of the then-posted version of these Terms.

These Terms and any agreements or policies referenced herein constitute the entire agreement between the parties regarding the subject matter thereof and supersede any prior or contemporaneous agreements with regards to such subject matter. A party’s failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. If you have any questions regarding these Terms, please contact us at frontdesk@hotelhenriny.com.

Everyone Is Welcome at HOTEL HENRI NY

We celebrate individuality with a culture of inclusion, and this extends to all our guests including those with disabilities. That’s why The Radio Hotel is accessible and inviting – from our common areas to our ADA Accommodations outfitted for comfort and convenience without sacrificing style.

The Following Property Features are ADA Accessible:

• Hotel Entrance
• Registration Desk
• Common Areas
• Retail Spaces

Our hotel has the appropriate policies, best practices, and procedures in place to ensure that individuals with disabilities can make reservations for accessible guest rooms during the same hours and in the same manner as individuals who do not need accessible rooms.

As part of our reservation processes, we:

• Ensure that accessible guest rooms are held for use by individuals with disabilities until all other guest rooms of that type have been rented and the accessible room requested is the only remaining room of that type.

• Reserve, upon request, accessible guest rooms or specific types of guest rooms and ensure that the guest rooms requested are blocked and removed from all reservations systems, and

• Guarantee that the specific accessible guest room reserved through its reservations system is held for the reserving guest, regardless of whether a specific room is held in response to reservations made by others.

The Radio Hotel is committed to making its website and each of its websites usable by all people by meeting or exceeding the requirements of the Web Content Accessibility Guidelines 2.0. We have engaged an accessibility consultant to conduct an audit of our websites and are in the process of implementing recommendations that will assist us in ensuring that our Web presence, to the best of our ability, is in conformance with the WCAG 2.0. Please be aware that our efforts are ongoing as our current website designer implements the relevant improvements to meet WCAG 2.0 guidelines over time. If you have specific questions or concerns about the accessibility of this site or need assistance in using the processes found within our websites, please email: frontdesk@hotelhenriny.com

Our goal is to surpass the expectations of all our guests. We welcome your feedback and encourage our guests to provide comments in the following ways:

Phone: 212-243-0800